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Administration Officer (Inmate Referral Service)

Flexible Location across NSW | Full-time  | 12 Months Fixed Term

The Aboriginal Legal Service is offering an exciting opportunity for an Administration Officer to join our Inmate Referral Service team. Enjoy coming to work each day with a purpose-driven organisation that makes a real difference.

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977. 

About the Role 

The primary responsibility of an Administration Officer, Inmate Referrals, is to assist in the delivery of high-quality legal support services to Aboriginal clients who are in custody.   

The position holder will be responsible for staffing the ALS Inmate Referral Service phone line and take calls from those in adult custody and juvenile detention. The position holder will triage and refer all calls to the appropriate section or staff member of the ALS and will also provide general information on appropriate external referrals.  


About the ALS 

Born out of a protest movement, the Aboriginal Legal Service (NSW/ACT) Limited is the primary legal service for Aboriginal people in NSW and the ACT. Our vision is to achieve social justice and equity for Aboriginal and Torres Strait Islander people, families and communities. 

It’s an exciting time for the ALS, with both our services and teams growing significantly. We recently received additional government funding to deliver a range of new programs aimed at addressing systemic issues and driving structural reforms. This is creating unprecedented opportunities for the ALS and our communities. 

We offer a diverse, inclusive, and supportive work environment. We’re passionate about what we do and we work hard. The ALS values the health and well-being of our employees, and we are proud to offer flexible work practices. Staff can choose to take advantage of benefits including salary packaging to maximise take-home pay. 


What you’ll bring to the role 

 To be successful in this position you will need to demonstrate: 


  • A knowledge of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices in dealing with clients, their families, communities and the social issues affecting those communities  
  • Previous experience working in a criminal legal practice  
  • Demonstrated understanding of criminal law processes relevant to people in custody   
  • Commitment to the principles of social justice  
  • Ability to work collaboratively as part of a team environment  
  • Capacity to behave in a culturally appropriate manner  
  • Proven computer systems skills including Microsoft Teams, Word, Excel, Access, and Outlook and typing skills with a minimum of 35 wpm  
  • Excellent phone manner and communication skills and experience in operating a small to medium switchboard  
  • Demonstrated organisational and time management skills and the ability to multi-task  
  • Ability to maintain a high level of confidentiality and work independently in a team environment with limited supervision  
  • Excellent problem-solving skills  


How to apply 


Applications for this position are being reviewed as they’re submitted.

We encourage applicants to apply ASAP

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