Tenancy Services Manager | WATAAS

Tenancy Services Manager

Western Aboriginal Tenant Advice and Advocacy Service (WATAAS)


The Aboriginal Legal Service NSW/ACT Limited (ALS) is a public company limited by guarantee and registered charity. It is primarily funded by the Australian Government Attorney-General's department and managed by an Aboriginal Board and governed by the ALS Company. The Company consists of thirty Aboriginal people from NSW and ACT and Company members are elected for three-year terms and represent their community.

The ALS is one of the largest Aboriginal legal practices delivering legal services to Aboriginal people in Australia. With over 200 staff, we provide information and referral, legal advice and court representation in criminal law, family law and care and protection law to Aboriginal men, women and children in 24 offices across urban, regional and remote NSW and ACT.


The Western Aboriginal Tenant Advice and Advocacy Service (WATAAS), based in Dubbo and its catchment area covers as far as Broken Hill, Bourke, Walgett, Collarenebri, Lake Cargelligo, West Wyalong, Cowra and Lithgow.

The Role

The Tenancy Services Manager is primarily responsible to:

  • Provide strategic advice to the ALS regarding the operations of GSATS services consistent with the roles, responsibilities and obligations detailed within the Funding Agreement with Fair Trading NSW;
  • Ensure that operational and statistical reports, work plans, reviews and other relevant information are developed, maintained and provided in line with the Funding Agreement;
  • Manage, support and provide direction to the Tenancy employees to ensure that high quality and effective services are provided to clients and stakeholders of the service;
  • Ensure that the Tenancy services administrative systems and procedures are regularly reviewed and maintained to ensure they are adequate and appropriate to the needs of the clients, ALS, Fair Trading NSW and other relevant stakeholders.

Your Skills and Expertise 

Do you have:

  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices in dealing with clients, their families, communities and staff.
  • Sound understanding and appreciation of the role and functions of the Aboriginal Tenant Advice and Advocacy Services together with a sound understanding of the relevant legislation and policies.
  • Demonstrated understanding of the public, social and private sector rental housing issues and challenges affecting Aboriginal and Torres Strait Islander people.
  • Well developed leadership, management, interpersonal, influencing, communication, negotiation and people management skills and excellent oral and written communication skills.

​​​​This is an identified position under Section 14 (d) of the Anti-Discrimination Act, 1977.

How to apply

To download the application package for this position click here

Please submit your application to Lila D'souza Senior Manager, Corporate Services and Programs:

E: lila.d'souza@alsnswact.org.au 

T:  02 9213 4100

Please note that incomplete applications will not be accepted.  You must address each of the selection criteria noted in the application package. 

Applications close 5:00 pm on Wednesday 25 November 2020

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