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Team Leader/ Tenant Advocate, GSATS

St. Marys  |  Full-time  |  Fixed-term to June 2026

The Aboriginal Legal Service is offering an exciting opportunity to provide informed advice, advocacy, community education and support to Aboriginal and Torres Strait Islander people with their tenancy matters, including liaison with other regional services.

Enjoy coming to work each day with a purpose-driven organisation that makes a real difference.

This role would suit an experienced Tenant Advocate with knowledge of referral services within the Greater Sydney area and ability to lead a small team in delivery of tenant services.

This role is identified for Aboriginal and Torres Strait Islander people.


About the ALS

Born out of a protest movement, the Aboriginal Legal Service (NSW/ACT) Limited is the primary legal service for Aboriginal people in NSW and the ACT. Our vision is to achieve social justice and equity for Aboriginal and Torres Strait Islander people, families and communities.

We offer a diverse, inclusive and supportive work environment. We’re passionate about what we do and we work hard. The ALS values the health and wellbeing of our employees and we are proud to offer flexible work practices. Staff can choose to take advantage of benefits including salary packaging to maximise take-home pay.


About the role

The Team Leader/ Tenant Advocate will be responsible for: 

  • Providing day to day operational support to the GSATS team, including delegating work tasks, responding to staff issues and queries, and escalating complex matters to the Program Manager Tenancy Services, as required
  • Developing, implementing and evaluating team schedules to ensure reliable and consistent services are delivered to customers
  • Facilitating regular team meetings and motivating the team to achieve organisational and service delivery goals
  • Identifying and implementing training and development opportunities that empower team members to build their skills, knowledge, networks and confidence


Your skills and experience

  • Aboriginality - this is an identified position under Section 14 (d) of the Anti-Discrimination Act, 1977
  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices in dealing with clients, their families, communities and staff
  • Understanding and appreciation of the role and functions of the Aboriginal Tenant Advice and Advocacy Services together with a good understanding of the relevant legislation and policies 
  • Understanding of the public, social and private sector rental housing issues and challenges affecting Aboriginal and Torres Strait Islander people
  • Knowledge of support and referral services available to Aboriginal clients, including those which are homeless or about to become homeless and those affected by family or domestic violence
  • Experience in the preparation and delivery of Community Education including Outreach
  • Ability to work independently, to apply sound judgment when dealing with staffing and client matters and experience in continuous improvement, delivery and reporting on client services
  • Excellent communication, negotiation and problem-solving skills, self-motivated with ability to work with minimal supervision and ability to lead a small team
  • Demonstrated leadership and commitment to the effective implementation of Workplace Health & Safety and Ethical and Diversity practices in the workplace
  • Current valid unrestricted NSW Driver’s license and a willingness to drive in metropolitan and country locations, travel intrastate and stay overnight or longer

How to apply

Please apply promptly, as we may shortlist and commence interviews within the vacancy period.

Applications for this position close at 5:00pm, Tuesday 1 August 2023.


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