Support Officer - Community & Royal Commission

SUPPORT OFFICER - Community & Royal Commission (Identified role)

Full time Fixed Term 12 months (potential to extend)


About the Disability Royal Commission

The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with a Disability (“Disability Royal Commission”) is an investigation, independent from government, into a matter great importance. The Disability Royal Commission will make recommendations to government about what should change.

The Disability Royal Commission would like to hear from Aboriginal and Torres Strait Islander communities, people with a disability and families, friends and support people.


The Community and Royal Commission Support Officer (Disability Royal Commission) will provide support and information to Aboriginal and Torres Strait Islander communities engaging with the Royal Commission.


The ALS aims to provide culturally appropriate information and referral, legal advice and court representation to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.

The ALS is committed to achieving justice for Aboriginal people and the Aboriginal community. The ALS remains committed to being community focussed; being fearless in our advocacy; accountable and ethical and aiming to make a difference to create better futures; while also acknowledging and respecting Aboriginal traditional values and cultural practices.

Key Responsibilities and Accountabilities

Include, but are not limited to:

  • Delivering professional and culturally appropriate support services to Aboriginal communities and clients in engaging with the Disability Royal Commission
  • Proactively engaging with communities to provide them with information and education about the Disability Royal Commission
  • Attending to client enquiries and providing appropriate support services including; either through the ALS or referring clients to appropriate external services
  • Maintaining an up to date knowledge of Disability Royal Commission proceedings, engagement and strategies.
  • Maintaining all records in an orderly and professional manner, including all data for statistical purposes
  • Submitting accurate work reports in writing to the appropriate manager in a timely manner (both routine and ad-hoc reports as required)
  • Managing systems and technology which have a significant impact on the legal practice; including adapting to new, and enhancing the use of current, systems and technology
  • Liaising with clients to ensure appointments are attended as required, ensuring that clients receive relevant information
  • Assisting solicitors in maintaining Disability Royal Commission files, diaries and the recording of client information, and preparing client statistical information reports
  • Participating in committees, community groups, government and non-government meetings, and acting as an interagency liaison to further promote the services and impact of the ALS as a highly effective service provider
  • Contributing to the development and review of ALS Disability Royal Commission procedures and guidelines
  • Ensuring all duties and activities are carried out in an ethical manner, complying with ALS policies, procedures and any other applicable guidelines or legislation
  • Additionally, this position will work on developing internal processes and procedures ensure ALS employees, or potential employees, with a disability are provided with appropriate support
  • Travelling to regional and interstate locations for work purposes. An inherent requirement of the job is the ability to independently travel to regional locations by car for work purposes, therefore a current driver’s licence is required (the ALS is an Equal Opportunity Employer and will consider reasonable adjustments where an employee cannot meet this requirement due to a disability or their age)

 Knowledge, Skills and Experience

Essential Criteria

To be successful in this position you will need to demonstrate:

  • Aboriginal and Torres Strait Islander; identify as an Aboriginal or Torres Strait Islander person and accepted as an Aboriginal or Torres Strait Islander person in the community in which he or she lives
    • This is an Aboriginal/Torres Strait Islander Identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.
  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices when considering service delivery and other support for clients, their families, communities and staff
  • A Certificate in Disability, or relevant equivalent TAFE certificate
  • Knowledge and understanding of the issues affecting Aboriginal and Torres Strait Islander people involved in the Disability Royal Commission
  • Knowledge of support and referral services available to Aboriginal and Torres Strait Islander clients
  • Ability to produce high-quality, accurate and relevant reports regarding client engagement, and outcomes of client support and referrals
  • Ability to prepare and deliver proactive community engagement and legal education
  • Excellent word processing and computer skills; including using Microsoft Office Suite, communication technology (Video Conferencing) and other relevant technologies
  • A willingness and ability to travel for work purposes to regional, metropolitan and interstate locations



To download a copy of the Application Package for this position please click here

Please submit your application to Eleanor Holden, Supervising Solicitor, at [email protected].

Only candidates with completed application packages will be considered.

Applications for this position close Friday January 7 2022.

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorized under section 14(d) of the Anti-Discrimination Act 1977.



Ways to Get Involved