Caseworker - Housing, GSATS, St Marys

Caseworker, GSATS - St Mary's Location

Full Time Fixed Term to 30 June 2022

 This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.



The primary responsibility of the Caseworker Tenancy Services is to work independently and as a member of cooperative team in order to provide practical, supportive and specialist intervention to individuals who are at risk of tenancy failure.



The ALS aims to provide culturally appropriate information and referral, legal advice and court representation to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.

The ALS is committed to achieving justice for Aboriginal people and the Aboriginal community. The ALS remains committed to being community focussed; being fearless in our advocacy; accountable and ethical and aiming to make a difference to create better futures; while also acknowledging and respecting Aboriginal traditional values and cultural practices.

The Aboriginal Legal Service NSW/ACT Limited (ALS) is a public company limited by guarantee and a registered charity.


Key Communications

In this role you need high level plain English, written and oral.  You will  liaise with both internal and external stakeholders, so you need to be able to develop good working relationships with various Government institutions and the Aboriginal community.  A large portion of time is with clients requiring advocacy, advice, support, assistance and referral assistance.  


Key Responsibilities and Accountabilities

  • Effectively case manage clients to achieve identified goals.
  • Support and work with clients to develop personalised plans, set both long- and short-term goals, identify and arrange specialise assistance as appropriate.
  • Mentor, motivate and enable clients to build on strengths, develop goals and set objectives.
  • Coordinate, monitor and maintain client participation in identified activities to ensure assistance towards achieving goals.
  • Implement, review and maintain case plans and client files regularly.
  • Document all contact with clients and stakeholders, maintaining records pertaining to key decisions and important event achievements during the support period.
  • Maintain statistical records/data bases in a timely and accurate manner
  • Meet targets for active clients and demonstrate positive outcomes of all client case/support plan goals.
  • Work within a flexible service delivery i.e. outside of core hours where required (prior approval required).
  • Case notes must be up to date and ready for review at every supervision session and or file review.
  • Develop and Maintain a directory of services providers in nominated the locations.
  • Adhere to policy, in particular, confidentiality, security, and mandatory training.
  • Ensure that all reports of suspected child abuse or neglect is immediately reported to the Coordinator- ATAAS as per the Children and Young Persons (Care and Protection) Act 1998 (the Care Act) in line with SATP policies.
  • Ensure all policies and practices are ethical and comply with the ALS’s policies and workplace health and safety legislation and promote the establishment of equal employment and access in accordance with agreed statutory policy.

Knowledge, Skills and Experience

Essential Criteria

  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices in dealing with clients, their families, communities, and staff.
  • Sound understanding and appreciation of the role and functions of the Aboriginal Tenant Advice and Advocacy Services together with a sound understanding of the relevant legislation and policies.
  • Demonstrated understanding of the public, social and private sector rental housing issues and challenges affecting Aboriginal and Torres Strait Islander people.
  • Well-developed interpersonal, communication, negotiation and people management skills and excellent oral and written communication skills.
  • Ability to work independently, applying sound judgment when dealing with diverse matters.
  • Knowledge of support and referral services available to Aboriginal clients, including those which are homeless or about to become homeless and those affected by family or domestic violence.
  • Demonstrated commitment to the effective implementation of Workplace Health & Safety and Ethical and Diversity practices in the workplace
  • Current valid unrestricted NSW Driver’s licence and a willingness to drive in metropolitan and country locations, travel intrastate and stay overnight or longer.

How to apply

To download a copy of the Application Package for this position click here

Please submit your completed application to  [email protected].

Only candidates with completed application packages will be considered.

Applications for this position close Friday 10  September 2021.

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorized under section 14(d) of the Anti-Discrimination Act 1977.



Ways to Get Involved