Field Officer - Care & Protect (Parramatta/Redfern)

FIELD OFFICER - Redfern/Parramatta 

Care Protect & Family Practice

Permanent Full time position


About The ALS

The ALS aims to provide culturally appropriate information and referral, legal advice and court representation to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.

The ALS is committed to achieving justice for Aboriginal people and the Aboriginal community. The ALS remains committed to being community focussed; being fearless in our advocacy; accountable and ethical and aiming to make a difference to create better futures; while also acknowledging and respecting Aboriginal traditional values and cultural practices.

The Aboriginal Legal Service NSW/ACT Limited (ALS) is a public company limited by guarantee and a registered charity. 


About the Role

The primary responsibility of the Field Officer, Care & Protection/Family Law Practice is to provide high quality referral and information services for ALS clients, and, to work closely with ALS solicitors to provide holistic legal services to ALS clients.

The position holder will liaise and work in partnership with ALS Care & Protection solicitors in providing timely referral and support services to clients who are involved in the care and protection/family system, attend to client enquiries and liaise with clients, their families and the community.

The Field Officer also provides information to solicitors regarding relevant crime practice issues arising in communities. They attend relevant community meetings and represent the ALS on relevant working parties, as requested.


Key Responsibilities and Accountabilities

Perform responsibilities to a high standard within agreed timelines and in line with ALS vision, mission and values.

Key responsibilities include, but are not limited to:

  • Delivering professional and culturally appropriate support, referral services and legal information to clients
  • Understanding and seeking to meet the demands and expectations of clients, their families and the broader Aboriginal community in which they work
  • Maintaining confidentiality
  • Attending to client enquiries and providing appropriate support services including; taking statements, identifying and arranging appropriate follow-up through the ALS or other agencies
  • Liaising with local Aboriginal organisations and communities, including local representative groups to link Aboriginal clients, organisations and communities with the justice system
  • Assisting solicitors and administrative staff as required in maintaining client files, court diaries and appointment diaries and assist in the recording of client information and the preparation of client statistical information, as requested
  • Maintaining all files in an orderly and professional manner, including the recording of all data for statistical purposes
  • Effectively managing your time in delivering service and meeting the expectations of your position
  • Developing and maintaining good negotiation and communication skills and where appropriate assisting, guiding and supporting other staff
  • Travelling to regional and interstate locations for work purposes. An inherent requirement of the job is the ability to independently travel to regional locations by car for work purposes, therefore a current driver’s licence is required (the ALS is an Equal Opportunity Employer and will consider reasonable adjustments where an employee cannot meet this requirement due to a disability or their age)

Knowledge, Skills and Experience

Essential Criteria:

To be successful in this position you will need to demonstrate:

  • Aboriginal and Torres Strait Islander; identifies as an Aboriginal or Torres Strait Islander person and is accepted as an Aboriginal or Torres Strait Islander person in the community in which he or she lives
  • Knowledge and appreciation of the cultural and social needs of Aboriginal communities combined with continuing respect and support for Aboriginal cultural practices when considering service delivery and other support for clients, their families, communities and staff
  • Commitment to the principles of social justice
  • Knowledge and understanding of social justice issues affecting Aboriginal and Torres Strait Islander people involved in the legal system
  • Knowledge of support and referral services available to Aboriginal and Torres Strait Islander clients involved in the legal system
  • Ability to produce high-quality, accurate and relevant reports regarding client engagement, and outcomes of client support and referrals
  • Excellent problem-solving skills
  • Proven self-motivation, demonstrating the ability to work autonomously and within a team
  • Excellent word processing and computer skills using Microsoft Office Suite
  • A willingness and ability to travel to regional, metropolitan and interstate locations for work purposes


How to apply

To download the application package for this role please click here

Please submit your completed application to Brittany Tilden, Regional Administration Coordinator

E: [email protected]  T: 02 8836 3444

Only candidates with completed application packages will be considered.

Applications for this position close at Tuesday 22nd June 2021. 

This is an Aboriginal/Torres Strait Islander Identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.

Ways to Get Involved