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Data and Quality Improvement Coordinator - Redfern or remote work

Data and Quality Improvement Coordinator

(Full-time, 12 month role)

About The ALS

The ALS aims to provide culturally appropriate information and referral, legal advice and court representation to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.

The ALS is committed to achieving justice for Aboriginal people and the Aboriginal community. The ALS remains committed to being community focussed; being fearless in our advocacy; accountable and ethical and aiming to make a difference to create better futures; while also acknowledging and respecting Aboriginal traditional values and cultural practices.

The Aboriginal Legal Service NSW/ACT Limited (ALS) is a public company limited by guarantee and a registered charity.

About the role

This position can be based in Redfern or will consider remote working arrangement

The position of the Data and Quality Improvement Coordinator is to ensure that the ALS can produce consistent high-quality client data reports or other reports and analysis for internal decision making and external reporting compliance purposes.

The Data and Quality Improvement Coordinator will have the ability to design and deliver training and support on the client database management system to users within the organisation, especially those involved in data entry in each office across NSW and ACT.

Knowledge, Skills and Experience

Essential Criteria

To be successful in this position you will need to demonstrate:

  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices when considering service delivery and other support for clients, their families, communities and staff
  • Support our data governance model and statistical plan strategy through research, collection of data elements, development and maintenance of the data dictionary, quality control, reporting, and so on,
  • Ensure timely, accurate and complete reporting of the data,
  • Co-ordinate Statistical Data submissions,
  • Accountable for monitoring that any errors are corrected, or questions are answered by the appropriate internal groups,
  • Conduct data analysis
  • Consult on data improvements,
  • Interpret edit rule documentation,
  • Conduct user training,
  • Review submitted data to detect accuracy problems and anomalies and help departments correct data: both current and historical,
  • Support and/or research various performance reports and provide regular summary reports and analysis to Management,
  • Assess requirements and provide feedback/requirements for customized reporting, based upon both preformatted system reports and customized SQL extracts, to the Management team as required,
    • Proficiency in programming languages, including Structured Query Language (SQL)
  • Assist in and/or support the creation and maintenance of data extract dashboards (Power BI, Tableau, Qlik, etc.) for real time monitoring of performance and improve workflows;
  • The ability to work autonomously and in a team environment, applying sound judgement
  • A willingness and ability to travel to regional, metropolitan and interstate locations for work purposes

Desirable Criteria

  • Experience in data cleansing and migrating data from server-based to a cloud-based environment highly regarded, as is experience working with Microsoft Office 365.
  • Experience working in a not-for-profit community organisation

How to apply

To download a copy of the Application Package for this position please click here

Please submit your application to Trent Shepherd, Data Manager¬†¬†[email protected].

Incomplete applications or applications that do not address the essential criteria will not be considered.

Applications for this position close at 5 pm on Tuesday 22 March 2022.

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