Client & Community Officer (Lismore, Parramatta or Newcastle)

Client and Community Officer - Lismore, Parramatta or Newcastle locations (Bushfire funding)

Care & Protection and Family Law Practice

Full-time, temporary role (29 October 2021) with strong likelihood of extension.  

About The ALS

The ALS aims to provide culturally appropriate information and referral, legal advice and court representation to Aboriginal and Torres Strait Islander men, women and children in NSW and ACT.

The ALS is committed to achieving justice for Aboriginal people and the Aboriginal community. The ALS remains committed to being community focussed; being fearless in our advocacy; accountable and ethical and aiming to make a difference to create better futures; while also acknowledging and respecting Aboriginal traditional values and cultural practices.

The Aboriginal Legal Service NSW/ACT Limited (ALS) is a public company limited by guarantee and a registered charity.

About the role

Position can be based in Parramatta, Lismore or Newcastle Offices

The primary responsibility of the Client and Community Officer, Care & Protection/Family Law practice is to provide high quality referral and information services for ALS clients, and, to work closely with ALS solicitors to provide holistic legal services to ALS clients.

The position also plays an active role in Community Legal Education using a variety of engagement techniques; including using technology to assist in effectively delivering services.

The Client and Community Officer also provides information to solicitors regarding relevant Care & Protection/Family Law issues arising in communities. They attend relevant community meetings and represent the ALS on relevant working parties, as requested.

  • Delivering professional and culturally appropriate support, referral services and legal information to clients
  • Understanding and seeking to meet the demands and expectations of clients, their families and the broader Aboriginal community in which they work
  • Maintaining confidentiality
  • Attending to client enquiries and providing appropriate support services including; taking statements, identifying and arranging appropriate follow-up through the ALS or other agencies
  • Liaising with local Aboriginal organisations and communities, including local representative groups to link Aboriginal clients, organisations and communities with the justice system
  • Proactively engaging with communities to provide them with information and Community Legal Education using a variety of engagement techniques, including using technology to assist in effectively delivering services
  • Undertaking relevant case management activities and related administrative requirements
  • Developing and implementing systems and processes to effectively balance the requirements of demanding and challenging workloads,

Your Skills and Experience

To be successful in this position you will need to demonstrate:

  • Aboriginal and Torres Strait Islander; identifies as an Aboriginal or Torres Strait Islander person and is accepted as an Aboriginal or Torres Strait Islander person in the community in which he or she lives
    • This is an Aboriginal/Torres Strait Islander Identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.
  • Knowledge and appreciation of the cultural and social needs of Aboriginal communities combined with continuing respect and support for Aboriginal cultural practices when considering service delivery and other support for clients, their families, communities and staff
  • Commitment to the principles of social justice
  • Knowledge and understanding of social justice issues affecting Aboriginal and Torres Strait Islander people involved in the legal system
  • Knowledge of support and referral services available to Aboriginal and Torres Strait Islander clients involved in the legal system
  • Ability to produce high-quality, accurate and relevant reports regarding client engagement, and outcomes of client support and referrals
  • Excellent problem-solving skills
  • Proven self-motivation, demonstrating the ability to work autonomously and within a team
  • Excellent word processing and computer skills using Microsoft Office Suite
  • A willingness and ability to travel to regional, metropolitan and interstate locations for work purposes 

How to apply

To download packaged for these positions please click here

Please submit your application to Brittany Tilden, Regional Administration Coordinator [email protected].

Only candidates with completed application packages will be considered.

Applications for this position close at 5 pm on 23 June 2021.


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