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Client Support Officer, ACT Justice Support Programs

Canberra  |  Full-time  |  Fixed-term contract to 30 June 2024 

The Aboriginal Legal Service is offering an exciting opportunity to support, influence and negotiate individual client outcomes in the criminal justice system, including outstanding warrants and bail arrangements. Enjoy coming to work each day with a purpose-driven organisation that makes a real difference.

This role would suit a person with a working knowledge and understanding of the court and criminal justice system and excellent verbal and written communication skills, with the capacity to communicate and support clients under difficult circumstances.

This is an Aboriginal and Torres Strait Islander identified position and as such is an exception under Section 42 of the Discrimination Act 1991 - race (ACT).

Two positions are available for the contract term, with possibility that the term may be extended.

About the ALS

Born out of a protest movement, the Aboriginal Legal Service (NSW/ACT) Limited is the primary legal service for Aboriginal people in NSW and the ACT. Our vision is to achieve social justice and equity for Aboriginal and Torres Strait Islander people, families and communities.

We offer a diverse, inclusive and supportive work environment. We’re passionate about what we do and we work hard. The ALS values the health and wellbeing of our employees and we are proud to offer flexible work practices. Staff can choose to take advantage of benefits including salary packaging to maximise take-home pay.

 

About the role

The primary focus and purpose of the role of the Client Support Officer, ACT Justice Support Programs is working alongside Aboriginal Legal Service (NSW/ACT) Ltd (ALS) field officers, lawyers and staff from other justice stakeholders or community agencies, to reduce the rate of incarceration of Aboriginal and Torres Strait Islander people in the ACT.

 

Your skills and experience

  • Knowledge and understanding of social justice issues affecting Aboriginal and Torres Strait Islander people living in the ACT and involved in the criminal justice system
  • Aboriginality - you are an Aboriginal and/or Torres Strait Islander person; identify as an Aboriginal or Torres Strait Islander person and are accepted as an Aboriginal or Torres Strait Islander person in the community in which you live - this is an identified position and as such is an exception under Section 42 of the Discrimination Act 1991
  • Sound judgement to solve problems in a culturally appropriate and sensitive manner
  • A demonstrated working knowledge and understanding of the court and criminal justice system including outstanding warrants and bail arrangements
  • Strong interpersonal skills, with the proven ability to influence and negotiate
  • Excellent verbal and written communication skills, with the capacity to communicate and support clients under difficult circumstances
  • Demonstrate confidence and resilience to deal with clients who may be challenging in their behaviour
  • Experience working in an interdisciplinary team, well-developed, conceptual and analytical skills, ability to meet deadlines, and work without close supervision
  • Strong time management and prioritisation skills
  • Solid working knowledge and skill with Microsoft Office 365 and video conferencing software
  • Current valid Driver’s licence and a willingness to drive or travel
  • ACT Working with Vulnerable People Check
  • Understanding and commitment to the effective implementation of Workplace Health & Safety and Equal Employment Opportunity practices
  • Desirable: Relevant formal qualifications in community justice or related areas such as health or welfare

 

How to apply

Applications for this position - please apply ASAP.  We will consider applications as they are submitted.

 

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