Caseworker -Tenancy Services

Case Worker – Tenancy Services - Fixed-term contract to 30 June 2022

Dubbo location

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977.

COVID-19 (double) vaccination is a condition of employment at the ALS.

About the ALS

The Aboriginal Legal Service (NSW/ACT) Limited (ALS) is a proud Aboriginal community-controlled organisation. As Australia’s first community legal service provider, we’ve been fighting for justice and equity for over 50 years.

We provide free advice and representation in criminal law, children’s care and protection law, and family law for tens of thousands of Aboriginal and Torres Strait Islander people every year. We also run community programs to improve the lives of our people. We are well recognised for our work at the forefront of law reform and community advocacy.

The Western Aboriginal Tenant Advice and Advocacy Service (WATAAS) is based in Dubbo and its catchment area covers as far as Broken Hill, Bourke, Walgett, Collarenebri, Lake Cargelligo, West Wyalong, Cowra and Lithgow. WATAAS provide advice, advocacy and support to Aboriginal and Torres Strait Islander people with their tenancy matters

Benefits of working with us

We offer a diverse, inclusive and supportive work environment, where you can develop and grow. We’re passionate about what we do and we work hard.

The ALS values the health and wellbeing of our employees and we are proud to offer flexible work practices and additional leave entitlements.

Staff can choose to take advantage of benefits including salary packaging to maximise take-home pay.

About the role

The Tenancy Services Caseworker is primarily responsible for case management of clients, developing and implementing case goals/plans, mentor and motivate whilst enabling clients to build on strengths, develop goals and set objectives.

Caseworker Tenancy Services will work independently and as a member of cooperative team in order to provide practical, supportive and specialist intervention to individuals who are at risk of tenancy failure.


Key responsibilities and accountabilities

  • Effectively case manage clients to achieve identified goals.
  • Develop and implement case goals plans with the client.
  • Support and work with clients to develop personalised plans, set long- and short-term goals, identify and arrange specialise assistance as appropriate.
  • Mentor, motivate and enable clients to build on strengths, develop goals and set objectives.
  • Coordinate, monitor and maintain client participation in identified activities to ensure assistance towards achieving goals.
  • Implement, review and maintain case plans and client files regularly.
  • Document all contact with clients and stakeholders, maintaining records pertaining to key decisions and important event achievements during the support period.
  • Maintain statistical records/data bases in a timely and accurate manner
  • Meet targets for active clients and demonstrate positive outcomes of all client case/support plan goals.
  • Work within a flexible service delivery i.e. outside of core hours where required (prior approval required).
  • Case notes must be up to date and ready for review at every supervision session and or file review.
  • Develop and Maintain a directory of services providers in nominated the locations.
  • Adhere to policy, in particular, confidentiality, security, and mandatory training.
  • Ensure that all reports of suspected child abuse or neglect is immediately reported to the Coordinator- ATAAS as per the Children and Young Persons (Care and Protection) Act 1998 (the Care Act) in line with SATP policies.
  • Premises, equipment and vehicles are maintained in a safe condition.
  • Ensure all policies and practices are ethical and comply with the ALS’s policies and workplace health and safety legislation and promote the establishment of equal employment and access in accordance with agreed statutory policy.

What you’ll bring to the role

  • Aboriginality - this is an identified position under Section 14 (d) of the Anti-Discrimination Act, 1977.
  • Knowledge and appreciation of the cultural and social needs of Aboriginal people combined with continuing respect and support for Aboriginal cultural practices in dealing with clients, their families, communities, and staff.
  • Sound understanding and appreciation of the role and functions of the Aboriginal Tenant Advice and Advocacy Services together with a sound understanding of the relevant legislation and policies.
  • Demonstrated understanding of the public, social and private sector rental housing issues and challenges affecting Aboriginal and Torres Strait Islander people.
  • Well-developed interpersonal, communication, negotiation and people management skills and excellent oral and written communication skills.
  • Knowledge of support and referral services available to Aboriginal clients, including those which are homeless or about to become homeless and those affected by family or domestic violence.
  • Demonstrated commitment to the effective implementation of Workplace Health & Safety and Ethical and Diversity practices in the workplace
  • Current valid unrestricted NSW Driver’s licence and a willingness to drive in metropolitan and country locations, travel intrastate and stay overnight or longer.
  • Excellent communication, negotiation and problem-solving skills, self-motivated with ability to work with minimal supervision and ability to work as part of a team.
  • Demonstrated commitment to the effective implementation of Workplace Health & Safety and Ethical and Diversity practices in the workplace
  • Double vaccinated against COVID-19

How to apply

To download the application package for this position, please click here

Applications for this position close 5pm Monday 14 February, 2022

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